Privacy Policy | ESF Finance

ESF Finance

ESF Finance is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

ESF Finance is a trading name of ESF Advisory Pty Ltd
ABN: 36 661 663 029

Authorised Credit Representative Number: 548611
Credit Representative of Australian Finance Group Limited
Australian Credit Licence Number: 389087

What personal information we collect

We may collect personal information that is reasonably necessary to provide our services. This may include, but is not limited to:

Name
Contact details such as phone number and email address
Employment and income information
Information about your financial position
Details relating to loan enquiries or applications

We only collect information that is relevant to our role as a mortgage broker.

How we collect personal information

Personal information is generally collected directly from you, including when you:

Contact us by phone, email, or through our website
Complete a form or enquiry
Use the Loan Health Check
Book a conversation or request information

In some cases, we may also collect information from third parties such as lenders, aggregators, or other authorised parties, where permitted by law.

How we use your personal information

Your personal information may be used to:

Respond to enquiries
Provide mortgage broking services
Assist with loan enquiries or applications
Communicate with you
Meet legal and regulatory obligations

We do not use your personal information for purposes unrelated to our services.

Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary, including:

Lenders and financial institutions
Our aggregator, Australian Finance Group Limited
Service providers who assist with business operations
Regulators or government authorities where required by law

We take reasonable steps to ensure that any third parties handle your information appropriately.

Storage and security of information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

Information may be stored electronically or in hard copy form. Access is restricted to authorised personnel only.

Accessing and correcting your information

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below.

Website and cookies

Our website may use cookies to improve functionality and user experience. Cookies do not identify you personally.

You can adjust your browser settings to manage cookies if you prefer.

Complaints

If you have a concern about how your personal information has been handled, we encourage you to contact us directly so we can work to resolve the issue promptly.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact:

Elias Fajloun
ESF Finance

Phone: 0426 847 400
Email: elias@esffinance.com.au

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes in legislation or business practices. The most current version will always be available on our website.